Outpatient Specialty Care and Primary Care Clinical Pathway
for Management of Behavioral Escalations
Person with Risk for Escalated Behaviors
Behavior Risk Assessment
Identify Behavior
Decide whether behaviors represent low, medium or high risk.
Decide whether behaviors represent low, medium or high risk.
- Aggression
- Change in body language, argumentative or defensive, verbal or physical escalation.
- Elopement
- Verbal request to leave, movement towards exit, physical attempt to leave.
- Actively Suicidal/Self Harm Behavior
- Expressed thought to harm self/others, present injurious behaviors or plan, intent during appointment.
- Threat to Harm Others
- Expressed thought to harm others, present plan or intent during appointment.
- Concerns for Suicidal Ideation:
- Review Care of the Suicidal Patient in Ambulatory Care Locations Procedure
- For additional guidance, see Suicide Risk Assessment and Care Planning Clinical Pathway.
- Consider referral to ED or Crisis Center
- Integrate Risks and Protective Factors
- Target of behavior and physical, social/emotional, environmental considerations
- Immediate Safety Actions
- R.A.C.E. Response
- Ensure safe room/location
- Remove weaponized items
- Staff access to door
- Reduce visit time, as possible
- Risk Based Response
- Risks and protective factors may impact the response level and resources needed for support
- In the boxes below, strategies and resources occur in order of suggested priority
Low
Medium
High
De-escalate
- De-escalation Strategies
- Staff Position, Proximity, Posture Safety
- Assess room safety
- Relocate to safe space
- Remove potential weaponized items
Respond
- Alert Team Safe
- Response initiator alerts team, remains with escalated person
- Team lead mobilizes response and resources
- Contact 911, Security immediately
- Staff Position, Proximity, Posture Safety
Respond
- Behavior Specific Response
- Aggression
- Lower demands
- Offer choices
- Elopement
- Position staff in front of door
- Close door
- Actively Suicidal/Self Harm Behavior
- Notify care team
- Review Care of the Suicidal Patient in Ambulatory Care Locations Procedure
- Threat to Harm
- Notify Care Team
- Consider Additional Supports
- Aggression
Respond
- Behavior Specific Response
- Aggression
- Relocate escalating person
- Provide clear expectations
- Offer choice of ending visit
- Elopement
- Close door
- Comfort hold (parent/staff)
- Offer a break
- Actively Suicidal/Self Harm Behavior
- Remain with person
- Alert BH provider
- Consider referral to ED or Crisis Center
- Review Care of the Suicidal Patient in Ambulatory Care Locations Procedure
- Threat to Harm
- Alert BH provider
- Consider Duty to Warn
- Aggression
Communicate
- Behavior Specific Response
- Aggression
- Remove other patients, visitors and unnecessary staff from space
- Elopement
- Monitor building doors
- Actively Suicidal/Self Harm Behavior
- Monitor safety
- Re-evaluate the EOC for hazards and risks for items that could be weaponized
- Referral to ED or Crisis Center, or dispositions in coordination with authorities (adults)
- Threat to Harm
- Evaluate EOC for Hazards or
Weaponized Items - Consider Duty to Warn
- Evaluate EOC for Hazards or
- Aggression
Communicate
- Contact for Additional Supports, as needed
- Child Life, HMHK
- Proceed with visit
Communicate
- Alert Team Safe
- Response initiator alerts team lead of potential need for support
- Child Life, HMHK
- Contact for Additional Supports
- Security, Child Life, HMHK
High
- Ongoing Escalation
- Terminate Visit
- Contact for Additional Supports
- Consider transfer to higher level of care
- Navigating Difficult Conversations with Family
Disposition
- Team safe alert activated
- Cancel alert
- Staff Debrief and Documentation
- Behavior safety alert
- Consider Duty to Warn
- Consider consults to Child Life, HMHK, Social Work, or Psychology for future appointments
- If patient escalation, team lead or physician should consider follow-up call to patient/ caregiver in 1-3 days.
- KAPS Report
Crisis Development Behavior Levels | Staff Attitudes/Approaches | ||
---|---|---|---|
1. | Anxiety: A change in typical behavior | 1. | Supportive: An empathic nonjudgmental approach |
2. | Defensive: Protecting oneself from a real or perceived challenge | 2. | Directive: Providing clear directions or instructions |
3. | Risk Behavior: Behavior that presents an imminent or immediate risk to self or others | 3. | Safety Interventions: Non-restrictive and restrictive strategies to maximize safety and minimize risk |
4. | Tension Reduction: Decrease in physical and emotional energy | 4. | Therapeutic Rapport: Re-establish the relationship |
Posted: August 2022
Authors: C. Wolfarth, MA; B. Loftus, RN; L. Blaskey, PhD; A. Tappon, CCLS; J. Ginsberg, DNP; D. Stephenson, MD; W. Wallace, DO; K. Dang, MD; A. Riisen, PsyD; N. Baird, MS; B. McGovern, LSW; J. Keller, DNP
Authors: C. Wolfarth, MA; B. Loftus, RN; L. Blaskey, PhD; A. Tappon, CCLS; J. Ginsberg, DNP; D. Stephenson, MD; W. Wallace, DO; K. Dang, MD; A. Riisen, PsyD; N. Baird, MS; B. McGovern, LSW; J. Keller, DNP